iSafe privacy notice

iSafe is operated by Ifood delivery limited (trading as iSafe). Ifood delivery limited is the data controller for the personal data described here, which means we decide what is collected and why, and we are responsible for it. You can reach us through the chat box inside the iSafe app.

Account data — your email address and sign-in credentials, used to create and secure your account and give you access to your membership. Legal basis: performance of our contract with you.

Content you submit — hazard reports, photos, confirm/deny votes and support or chat messages, used to run the warning service and answer your questions. Legal basis: performance of our contract with you.

Location data — your device location when you allow it, used to place your reports and show dangers near you or along your route. Legal basis: your consent, which you can withdraw at any time in your device or browser settings.

Usage, device and log data — including IP address, device and browser information and basic activity logs, used for security, fraud and abuse prevention and to improve the service. Legal basis: our legitimate interest in keeping iSafe safe and working.

Membership records — the confirmation, plan and status of your subscription. We do not receive or store your full card details. Legal basis: performance of our contract and our legal obligation to keep sale records.

Paddle.com — our reseller and Merchant of Record for orders. Paddle processes your payment, manages subscriptions and billing, handles tax compliance and invoicing, and provides purchase support. Paddle collects and handles payment data directly under its own privacy notice, and sends us confirmation of your purchase.

Local payment processing — Flutterwave, for naira payments by bank transfer, USSD and local card.

Service providers — hosting, database, storage, email and support tooling that operate iSafe on our behalf, and Google for the advertising measurement described below.

Professional advisers and authorities — legal or accounting advisers where needed, and public authorities where the law requires it.

We do not sell your personal data.

This site uses Google Ads conversion measurement. When you visit after clicking one of our ads, Google may record the visit, and we tell Google when a visitor creates an account or completes a membership payment, so we can see whether the ads work. We do not send Google your email, name, reports, or location.

Visitors in regions whose laws require consent first (the EU, UK, Switzerland, and Quebec) are not measured. You can read how Google handles this data at Google's privacy page.

We use essential cookies and local storage to keep you signed in and to keep the app secure — these are required for iSafe to work. We also use Google Ads measurement cookies, as described above, which are not set for visitors in regions whose laws require consent first. You can clear or block cookies in your browser settings, though blocking essential cookies will stop you signing in.

Hazard reports expire after six hours and are deleted from active use; report and photo records are removed within 30 days. Account data is kept while your account is open and deleted or anonymised within 90 days of closure. Support and chat messages are kept for up to 12 months. Sale and subscription records are kept for as long as tax and accounting law requires, normally six years. Security and log data is kept for up to 12 months.

We use appropriate technical and organisational measures to protect your data, including encryption in transit, encrypted storage, hashed sign-in credentials, database access rules that limit each account to its own data, private storage for report photos, and restricted administrator access. No system is perfectly secure, but we review these measures regularly.

You can ask us to give you a copy of your data, correct it, delete it, restrict or object to how we use it, or withdraw consent for location use. You can delete your own reports at any time, and photos you attach stay private to you, members and moderators. To exercise any of these rights or close your account, use the chat box inside the app; we reply within one month. If you are unhappy with our response you can complain to your national data protection authority — in Nigeria, the Nigeria Data Protection Commission.

Our hosting and service providers may store data outside your country. Where data leaves the UK or EEA we rely on recognised safeguards such as standard contractual clauses or an adequacy decision.

iSafe is a community warning tool, not an emergency service. In an emergency call 112.