Refund policy

Ifood delivery limited offers a 30-day money-back guarantee on all iSafe memberships. If you change your mind, you can request a full refund within 30 days of your order date.

This applies to both naira and card payments. There are no restocking fees, no usage minimums and no complicated forms. If you qualify, you get the full amount back.

Card payments (processed by Paddle): Paddle is the Merchant of Record for our card orders. The fastest way to request a refund is through paddle.net using the email address you used to pay. You can also contact us through the chat box inside the iSafe app and we will forward the request to Paddle for you.

Naira payments (processed by Flutterwave): Contact us through the chat box inside the iSafe app with your transaction reference. We will review the payment and process the refund back to the same account or method you paid from.

Card memberships renew automatically until cancelled. To stop renewal, use the "Manage card billing" button on your membership or account page, or cancel directly through Paddle. You keep access until the end of your current paid period.

Naira memberships do not auto-renew. They run for the period you paid for and stop automatically. If you want to keep your membership, just pay again before the period ends.

Outside the 30-day guarantee window, refunds are generally not available for periods you have already used. We may make exceptions in cases of billing errors or technical problems caused by us.

Approved refunds are usually returned to your original payment method within 5–10 business days, depending on your bank or card provider. We will confirm by email or in-app message once the refund has been issued.

If you are unsure whether you qualify, or you need help cancelling, message us through the chat box inside iSafe. You can also review our terms & conditions and privacy notice.