Terms & conditions

iSafe is operated by Ifood delivery limited, trading as iSafe. Our service is a community-driven road danger alert tool for Nigerian roads. We are not an emergency service; in an emergency, call 112.

By signing up, signing in, paying for membership, or otherwise using iSafe, you agree to these terms and our privacy notice. If you do not agree, do not use the service. We may update these terms from time to time; continued use after an update means you accept the new version.

iSafe lets members report and view road hazards — including checkpoints, road blocks, armed threats, kidnapping attempts, speed cameras and other dangers — on a live map with turn-by-turn route guidance. Reports are crowd-sourced and expire six hours after they are made. We do not guarantee that any report is accurate, complete or still current.

We aim to keep the service available, but we do not promise uninterrupted or error-free access. Maintenance, network problems, third-party map or routing outages, and other events beyond our control can affect availability.

You must be at least 16 years old, or the minimum legal age to form a contract in your jurisdiction, whichever is higher. You are responsible for keeping your sign-in details secure and for all activity under your account. Tell us immediately if you suspect unauthorised access using the chat box inside the app.

You must provide accurate information and keep it up to date. You may not create accounts for others without their consent, or use false identities.

You must not use iSafe to:

• break any law or encourage others to break the law
• post false, misleading or malicious reports, including fake checkpoints or threats
• harass, threaten, defame or discriminate against anyone
• send spam, scams or phishing attempts
• interfere with the security or performance of the app, including scraping or reverse engineering
• upload viruses, malware or any harmful code
• infringe someone else's intellectual property or privacy rights

You are responsible for any report, photo, vote or message you submit. Do not submit content you do not have the right to share.

iSafe is a members-only service. Membership fees are shown on the membership page. Prices are in Nigerian naira and may also be displayed in US dollars for card payments.

Naira payments are processed by Flutterwave. Each payment covers the period you choose (monthly or yearly). You renew manually before the period ends.

Card payments in US dollars are processed by our online reseller and Merchant of Record, Paddle.com. Paddle handles payment processing, tax, invoicing, subscription management and customer service for these orders. By paying with card, you also accept Paddle's buyer terms. Card memberships renew automatically until you cancel through your Paddle billing portal.

We may change membership prices, but we will give you reasonable notice before any price change affects an existing subscription.

We offer a 30-day money-back guarantee. If you are not satisfied, you can request a full refund within 30 days of your order date. Refunds for card payments are processed by Paddle, our Merchant of Record. Read our full refund policy.

Ifood delivery limited owns all rights in the iSafe app, brand, code, documentation and content we create. You receive a limited, non-exclusive, non-transferable right to use the service for your personal driving safety while your membership is active. You may not copy, modify, distribute, sell, reverse engineer or create derivative works from iSafe.

You keep ownership of the reports, photos and messages you submit, but you grant Ifood delivery limited a worldwide, royalty-free licence to host, display and process them solely to operate and improve the service.

We may suspend or terminate your account, with or without notice, if you materially breach these terms, repeatedly post false reports, engage in fraud or abuse, fail to pay, create a security risk, or otherwise harm iSafe or other members. When access ends, you lose the right to use the service; your reports and account data will be handled as described in our privacy notice.

You can close your account at any time from the account page inside the app. No refund is due for any part of a period you have already used, unless our refund policy applies.

iSafe is provided "as is" and "as available". To the fullest extent permitted by law, we disclaim all warranties, including implied warranties of merchantability, fitness for a particular purpose and non-infringement.

iSafe is a community warning tool, not an official traffic, police or emergency service. We are not liable for any accident, loss, injury, fine, delay or other consequence of relying on information from the app. You are responsible for obeying traffic laws and driving safely.

Our aggregate liability for any claim relating to the service is capped at the total amount you paid us in the 12 months before the claim arose. Nothing in these terms excludes liability for fraud, death or personal injury where the law does not allow it.

You agree to indemnify Ifood delivery limited against any claims, losses or costs arising from your content, your unlawful use of iSafe, or your breach of these terms.

These terms are governed by the laws of the Federal Republic of Nigeria. Any dispute will be resolved in the courts of Lagos State, Nigeria.

We may update these terms to reflect new features, legal requirements or business changes. Material changes will be notified through the app. If you have questions, contact us through the chat box inside iSafe.